Privacy Policy

What personal data do we collect?

The types of personal data we collect may vary depending on your relationship with us and may include the following:

For Customers and Account Holders

• Contact information, such as name, phone number, email address, delivery address, and billing address.
• Account information, such as profile details, login method, membership details, date of birth, gender, saved addresses, wishlist, cart activity, reviews, and support messages.
• Order and delivery information, such as purchased items, order history, payment method, delivery method, delivery status, vouchers, discounts, and related transaction references.
• Notification and device information, such as device tokens used to send order, account, promotion, and service notifications.

For Business Partners and Suppliers

• Contact information, such as name, address, email address, and telephone number.
• Identification information, such as national identification number, passport identification number, or date of birth where required.
• Business information, such as organization name, job title, department, business address, organization structure, shareholding, or directorship.
• Records captured through our communication platforms, including telephone, chat, video meeting, or other business communication tools.
• Business registration documents, due diligence documents, trade references, credit checks, banking account details, and bank account statements where relevant to our business relationship.

For Visitors to Our Premises or Events

• Contact information, such as name, address, email address, and telephone number.
• Identification information, such as national identification number or passport identification number.
• Business information, such as organization name, where applicable.
• Visit details, such as reason for visit, date and time of visit, security notes, special instructions, and access restrictions.
• Photographic or video footage captured by CCTV, security cameras, event cameras, or other recording systems.

It may be obligatory for you to provide certain personal data when entering our premises, attending our events, creating an account, placing an order, requesting delivery, or using specific features of our website.

What are your rights?

We respect your rights and privacy by taking steps to ensure that your personal data is accurate, complete, not misleading, and up to date. You may have the following rights:

• The right to know what personal data we have about you.
• The right to request a copy of your personal data.
• The right to correct your personal data to ensure it is accurate, complete, not misleading, and up to date.
• The right to ask us to restrict how we use your personal data where it is likely to cause damage or distress.
• The right to prevent processing of your personal data for direct marketing purposes.

To exercise these rights, please contact us using the details in the "Who can I contact for more information?" section below.

You may also request that we stop sending non-essential communications to you. These choices do not apply to mandatory service communications related to your account, orders, delivery, payment, security, or other services that form part of your use of Franando.

Voluntary and obligatory supply of personal data

Unless otherwise specified in this Privacy Policy, your supply of personal data is voluntary. If you choose not to provide certain personal data, this may affect our ability to provide products, services, support, delivery, membership benefits, promotions, or account features to you.

Consequences of not providing personal data

Failure to provide required personal data may:

• Result in us being unable to create or maintain your account.
• Result in us being unable to process your order, payment, delivery, return, support request, or application.
• Prevent or limit access to certain features of our website, membership program, vouchers, wishlist, checkout, chat support, or notifications.
• Result in us being unable to respond to your requests about our products, services, promotions, or launches.
• Result in us being unable to invite you to promotional activities organized by us.
• Negatively affect our ability to communicate with you.
• Result in our inability to enter into, continue, or perform a contract with you or a relevant counterparty.
• Result in us preventing your entry to our premises or participation in our events where the information is required for security or operational reasons.

By submitting personal data to us, you acknowledge that:

1. You have read and understood this Privacy Policy and agree and consent to the use, processing, and transfer of personal data as set out in this Privacy Policy.
2. All information and representations provided are true and correct to the best of your knowledge, and you have not knowingly omitted any relevant information that may have an adverse effect.

Who can I contact for more information?

For questions about this Privacy Policy or to exercise your privacy rights, please contact us through the details below.